Lender FAQ: How do I get updated or new login credentials to the Lender Portal?
Lender FAQ: How do I get updated or new login credentials to the Lender Portal?
For new/updated login credentials to the TSAHC Lender Portal, please contact your company’s web administrator. To find your company’s TSAHC web admin, please contact TSAHC at [email protected].
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Question |
Answer |
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I already have an existing Web Admin user account for Lakeview in the Loan Dock Portal, do I need new credentials for TSAHC web admin access? |
No, all existing web admins that are approved with TSAHC and Lakeview will have access to the TSAHC system in LoanDock. This will happen automatically, and you will be able to assign new users starting Wednesday, March 27th. You will log in to the LoanDock system as you normally do today. No additional action is required by you. |
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I’m an existing web admin and my login credentials are not working. |
Please follow the password reset link in the LoanDock system to reset your password. For system support, contact Client Services at [email protected]. |
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I would like to become a web admin for my company; how can I get set up? |
To request web admin access, please email Lakeview at: [email protected] You will receive a form to fill out with your lender information and contact information to initiate the process. Once approved, you will receive confirmation by email with further instructions. |
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Who do I contact to verify the web admin for my company? |
Contact Client Services at [email protected] |
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When will I have access to the TSAHC specific functions in LoanDock? |
The system goes live on April 1st; you will not be able to reserve or lock loans until 4/1/24. |